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Helpful Information For Canadian Patients/Caregivers

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Report Adverse Event

To report an adverse event (or suspected side-effect) experienced with a Pfizer medication (prescription or a vaccine) please contact us at 1-866-723-7111 or by fax at 1 855 242-5652. Reports can be made directly to Health Canada as well through the Canada Vigilance Program at 1-866-234-2345.

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Have a question on a Pfizer product?

For all information related to our products, please consult the patient information brochure and the Product Monograph, which are available at www.pfizer.ca. Kindly note that we are unable to provide medical advice, and any questions related to your medical condition should be directed to your physician or pharmacist.

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Need information on drug availability?
Drug Shortages Canada is a website for reporting drug shortages and discontinuations in Canada. Click here. Kindly note that we are unable to provide medical advice, and any questions related to your medical condition should be directed to your physician or pharmacist.
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Need information on assistance programs?

Click here https://www.pfizer.ca/assistance-programs

For more information or to register in the PfizerFlex support program, call: 1-855-935-FLEX (3539) Monday – Friday, 8:00 AM to 8:00 PM EST or visit the website www.pfizerflex.ca.

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*Contact Medical Information. 9AM-5PM ET Monday to Friday; excluding holidays.